RETURNS & REFUNDS

RETURNS:

Please make contact with us prior to returning any parts and we will inform you if your items can be returned. If we, at our sole discretion, permit a return we will reply with the address for you to send the items. 

Please be aware that you will be responsible for all shipping costs and fees (such as taxes, duties customs clearances etc) associated with returning any item for any reason, and we must stress that these shipping costs are non-refundable or reimbursable. The time taken for the exchanged product to reach you may vary depending on your location.

To ensure the secure handling of valuable items during the return process, you must utilise a trackable shipping service or opting for shipping insurance. Taking these precautions is essential, as we cannot guarantee the receipt of your returned item without such protective measures in place.

REFUNDS:

Please note that our policy does not permit or offer refunds primarily due to the specialised nature of the products we offer which are low volume and often manufactured when ordered.

NOTE: Refunds will not be given for 'noise'. In comparison to the chain driven reversal kits on the market for the Subaru 4EAT transmission, the Reversaru kit is by far the quietest. However, while the Reversaru product is ‘quiet’, it is important to note that ‘quiet’ does not mean ‘silent’. The helical cut gears in the Reversaru kit help reduce noise, but due to the nature of what is being achieved (the diff pinion & ring gear is spinning in the opposite direction) and 3x gears being introduced into the rear of the transmission, in our opinion it would be impossible to achieve absolute ‘silence’ in a reverse drive kit for the 4EAT transmission. So, there may be a slight, appropriate gear noise from the transmission.
Please keep in mind that incorrect backlash can and will cause excessive noise, so setting the backlash between the top gear and centre gear to 0.06mm is imperative.

Another factor for noise from the transmission is the age and mileage on your donor transmission. Each transmission is second hand and many of the transmissions have an unknown history of how hard they have been driven and how often they were serviced, or if they have ever been serviced at all, so these are some other contributing factors to possible noises in the transmission.

EXCHANGES:

Should you find yourself having mistakenly purchased an item, we will assist you with an exchange for the correct product. To initiate the exchange process, kindly ensure that the original item is returned in its pristine condition. We must emphasise that you will bear the responsibility of covering the return shipping costs, taxes and customer fees for the incorrect part. In addition, the shipping fees, taxes, customs fees etc for the replacement part will also be your cost and responsibility. Rest assured, we are committed to providing a seamless exchange experience, and we look forward to meeting your needs with efficiency and satisfaction.

NEED ASSISTANCE:

If you require any assistance concerning refunds and returns, please feel free to reach out to us at info@reversaru.com.Our dedicated support team is readily available to provide the necessary help and guidance. Your satisfaction is our utmost priority, and we are here to ensure a smooth and satisfactory experience throughout the process.